Call Forwarding - Multiple Lines
Most offices have more than one telephone line and combine the line using a phone company feature called Call Hunt. If you have 4 lines and line 1 is busy any incoming calls will roll over to lines 2, 3, and 4.
In order to determine which number need to be forwarded you should only consider the telephone number you give out to the public. In most cases this will be line 1. Keep in mind that when you activate call forwarding on your primary line call hunt will be disabled. All calls to your primary number will be forwarded; no calls will roll over to the other lines.
Your answering service and selected contacts can reach you if you are in the office by dialing the telephone number for line 2, also referred to as a private or back line.
If you have more than 1 number that you give out you’ll need to call forward each of those numbers independently. The exception to this rule is toll free numbers as they are normally piggy backed onto your primary line.
Call Forwarding Troubleshooting
Problem: You try multiple times to call forward your lines, but calls are still ringing through to you. Solution: Occasionally the forwarding will not take due problems with a the phone company the command. Simply remove any programming by dialing ...
Remote Call Forwarding
There are more call forwarding options available in most areas to make using call forwarding more accessible and flexible. The most useful addition is Remote Call Forwarding. This service will allow you to set up your call forwarding service from any ...
Call Forwarding Busy Line
Call Forwarding Busy Line lets you forward your calls to a pre-programmed number such as an answering service whenever your phone line is busy. You can use this service with regular call forwarding, but when regular call forwarding is activated, ...
Call Forwarding No Answer
Call Forwarding No Answer forwards your calls to a pre-programmed number such as an answering service whenever you do not answer your phone after a set number of rings, which is pre-programmed between two and seven rings. You can have this service ...
Answering Service Call Forwarding Instructions - Standard
Standard call forwarding codes To forward your phones to the answering service: Dial *72 + your call forwarding number. To unforward your phones: Dial *73 and hangup. Note: When forwarding phones you DO NOT have to wait for someone to pickup. Once ...