Answering Service Helpdesk

How do I update my On Call Information

Simple!

Email your schedule to oncall@AmericasTAS.com

Fax your schedule to 866-584-2699

Call us and one of our friendly operators will update it.  866-561-4459
    • Related Articles

    • What are call types

      Call Types are essentially scenarios for how we would handle different types of calls for you.  For example "Emergency Calls" and "Non-Emergency Calls".   Each call will have its own instructions and questions to ask callers. 
    • Remote Call Forwarding

      There are more call forwarding options available in most areas to make using call forwarding more accessible and flexible. The most useful addition is Remote Call Forwarding. This service will allow you to set up your call forwarding service from any ...
    • Call Forwarding Busy Line

      Call Forwarding Busy Line lets you forward your calls to a pre-programmed number such as an answering service whenever your phone line is busy.  You can use this service with regular call forwarding, but when regular call forwarding is activated, ...
    • Call Forwarding No Answer

      Call Forwarding No Answer forwards your calls to a pre-programmed number such as an answering service whenever you do not answer your phone after a set number of rings, which is pre-programmed between two and seven rings.   You can have this service ...
    • Call Forwarding - Multiple Lines

      Most offices have more than one telephone line and combine the line using a phone company feature called Call Hunt. If you have 4 lines and line 1 is busy any incoming calls will roll over to lines 2, 3, and 4. In order to determine which number need ...